Refund and Returns Policy

Our Commitment

At Mode Code, we want you to be completely satisfied with your digital products and services. If for any reason you’re not happy with your purchase, we offer the following refund and return options:

Returns

Digital Courses and Consultations: Due to the nature of digital products, we cannot offer refunds on courses or consultations once they have been accessed or started. However, if you have a genuine concern about the quality of the service, please contact us at [support email address], and we will work with you to find a solution.

Digital Tools (Online Wardrobe): You may request a refund for unused digital tools within 7 days of purchase. To initiate a refund request, please contact us at [support email address].

Eligibility for Refunds

Technical Issues: If you experience technical difficulties that prevent you from accessing or using a purchased digital product, please contact us immediately at [support email address]. We will troubleshoot the issue, and if it cannot be resolved, we will provide a refund.

Incorrect or Misleading Information: If you believe the product description was significantly inaccurate or misleading, please contact us at [support email address] within 7 days of your purchase with the details of your claim. We’ll review and consider a refund if appropriate.

Refund Process

If your refund request is approved, we will process the refund back to your original payment method within 7-10 business days.

Changes to this Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us.